International Purchases

We ship internationally to over 30 countries, including United States, Canada, Mexico, Brazil, Uruguay, Colombia, Peru, Chile and Paraguay

Shop with confidence from your country of residence and get your order delivered quickly and safely to your doorstep.

Complete your entire purchase through our official site. Select your location at the top of the home menu, and the site will switch the currency to dollars for international shipments. Once you've selected your location, you can add products to your cart to proceed with your purchase.

Payments are processed through the PayPal payment gateway with purchase protection, and international shipments are sent via DHL with door-to-door delivery, with an estimated arrival time of 2 to 7 business days, depending on the delivery area.

If you have any questions or inquiries, you can contact one of our customer service representatives directly through our official WhatsApp, FRANCUIR Sales, where they will provide you with personalized assistance.

FREQUENTLY ASKED QUESTIONS

ARE THE PRICES IN ARGENTINE PESOS?

Yes, our company is headquartered in Buenos Aires, Argentina. Therefore, all prices are listed in Argentine pesos.

HOW CAN I SEE THE PRODUCT PRICES IN OTHER CURRENCIES? CAN THE INFORMATION BE TRANSLATED?

From the home menu, you can open the list of countries, and the entire site will change its currency and language to make your shopping experience easier.

WHAT HAPPENS IF MY COUNTRY ISN'T ON THE LIST?

If your country is not on the list, you can add the products you're interested in to your cart and contact us on WhatsApp to manually create a purchase order.

WHAT PAYMENT METHODS ARE ACCEPTED?

Since this is an international transaction, payments will be processed in dollars on our official online store through the PayPal payment gateway with purchase protection. You also have the option to request a PayPal payment link through our digital sales channels, like WhatsApp and Instagram.

DO I NEED A PAYPAL ACCOUNT TO MAKE A PAYMENT?

Yes, for security reasons, the cardholder making the purchase must have a PayPal account in their name. To create one, you will only need a secure email address.

WHAT IS THE COST OF INTERNATIONAL SHIPPING?

We have a flat rate for the entire American continent. The cost is $52 USD per shipment.

WHAT SHIPPING METHODS ARE AVAILABLE?

Shipments are made using the DHL Express service, with delivery to the customer's address.

WHAT IS THE ESTIMATED ARRIVAL TIME FOR MY PURCHASE?

Once we notify you that the product has been shipped, the estimated arrival time for your purchase is 2 to 7 business days, depending on the destination city.

HOW DO I FIND MY SIZE?

Each product has its own size chart and specifications. You can find them below the product description. If you need additional help, you can contact us through our WhatsApp chat, mentioning the product you're interested in and providing your weight and height or body measurements. Our representatives will help you find your ideal size.

CAN PRODUCTS BE EXCHANGED?

All products can be exchanged for a different size, color, or model. We suggest you review our exchange and return policies.

HOW DO I MAKE A PURCHASE ON FRANCUIR.COM.AR?

Go to www.francuir.com.ar/us
Select the country you are purchasing from.
Browse our product categories from the main menu.
Select the product you want to buy and add it to the cart by clicking "Buy".
Don't forget to select the size, color, and quantity. Your product will automatically appear in your cart.
You can keep adding products or enter your ZIP code by clicking the "Change ZIP code" button.
Enter your ZIP code and press the "Calculate" button to get a shipping quote.
Select the "DHL International" shipping option.
In the cart, after getting the shipping quote, press "Proceed to Checkout".
Enter your email and fill out the required delivery information. Click "Continue".
Complete your personal information. It is important to enter your tax identification number (e.g., SSN, EIN) to avoid delays at customs.
Once your shipping and billing information has been entered, click on "Continue to payment" at the bottom of the screen.
You are just one step away from completing your purchase. Review the billing and shipping information you provided.
To pay for your order, scroll down and click on "Pay with PayPal".
Log in or sign up for PayPal.
If your order is confirmed, you will automatically see a success message.
As soon as the order is processed and the payment is approved, you will receive a confirmation email.
Once the product has shipped, you will receive another email. This email will include your tracking number to track the order online.
When your purchase arrives in the destination country, DHL will contact you by email or WhatsApp to notify you about your order's delivery.

HOW DO I TRACK MY SHIPMENT?

Track your products on the official DHL tracking website.

WHO CAN I CONTACT IF I HAVE QUESTIONS ABOUT MY ORDER?

You can contact us at [email protected] or FRANCUIR Sales via WhatsApp, and we will be happy to assist you.

BESIDES THE COST OF THE PRODUCT AND SHIPPING, ARE THERE ANY OTHER FEES I SHOULD CONSIDER?

Any additional costs, such as import taxes or customs processing fees, are the buyer's responsibility and must be paid in the destination country. This also includes storage fees if the product is not picked up.

Import Policies